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By: JudyB (offline) on Saturday, March 22 2014 @ 02:26 PM EDT (Read 18570 times)  
JudyB

Hi everyone!

As you may know, the software we've been using to view the streams from our cams works well with most desktop computers and laptops - but isn't compatible with tablets or smart phones without additional software - and even then not everything works.

As more people are moving from conventional computers to mobile devices, WildEarth has been hard at work developing a way to stream cams that will work more universally - and they've now given us the codes to make our cam pages more like their Beta site. These new pages should work on iPads and iPhones, and should work with most desktop and laptop PCs and Macs using Internet Explorer, Firefox, Chrome or Safari; they don't yet work on Android smart phones and tablets, but we're hoping that will be coming soon.

They do still use Adobe Flash on devices that support it (which would be most desktops and laptops), so you will need Flash installed to view the new pages, the same as you did to view the old pages. The new player can do both Flash and HTML5 (the latter is why it works on iPhone and iPads); it will detect the capabilities of people's browsers and load either Flash or HTML5 accordingly. While it is changing, many systems work better with Flash, so it first checks Flash and then in case Flash is not an option switch to HTML5.

If something doesn't work for you, please let us know what type of computer you're using (standard desktop/laptop, tablet, smart phone, etc), which operating system (Windows, Mac, etc), which version (Win7, Mac OS10, etc), which browser (Internet Explorer, Firefox, Chrome, Safari, etc), and which version of the browser. Or as much of that as you have easily available.

Please use this link - Update to our Cam Pages - to ask questions or let us know what is - or isn't - working for you, so we can keep this thread as a quick reference for those having trouble. We'll add additional solutions and things to try here as things go forward.

Thanks!

PS - For the first few days, you'll be able to access the old version of the cams by scrolling down past the new cams and a bit of information about the cams - but we plan to remove those by April 5 - so please do try to make the switch now so we have time to do any necessary debugging. Thanks!

Updates:
Harrison Mills cams switched to the new software morning of March 31 - index.php?topic=HarrMills
White Rock cams switched to the new software evening of March 31 - index.php?topic=White-Rock-Eagle1
Lafarge updated the morning of April 2 - index.php?topic=LaFargeEagleNest
Delta 2 updated the evening of April 3 - index.php?topic=Delta2
Updates for the pages with two cams on a page and other formats coming soon.

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By: JudyB (offline) on Saturday, March 22 2014 @ 02:49 PM EDT  
JudyB

Index:

White Screen - most common issue - Compatibility View must be off with Internet Explorer
- Added - another possible cause - you may need a newer version of Adobe Flash Player

Could Not Load Plugins - most common issue - Ad-Blocker must be disabled for the cam page

Cams Won't Work with WIndows XP - most common issue - You need Firefox - the XP version of IE can't handle the new software

Can't Adjust Volume - most common issue - Chrome and Safari need a work-around

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By: JudyB (offline) on Saturday, March 22 2014 @ 03:23 PM EDT  
JudyB

Which browsers work with which computers

(These are what we've tested - other browsers may also work - please let us know your results if you try a combination not on the list)

Windows computers and other devices:

Windows XP - Firefox works, Internet Explorer 8 does not work*

Windows Vista - Firefox works, Internet Explorer 9 works

Windows 7 - Firefox works, IE 10 works, IE 9 works (but you may need to update Adobe Flash to version 13), Chrome works

Windows 8 - Firefox works, IE 11 works, Chrome works

As far as I know, no one has tested Windows-based tablets or smart phones


Apple computers and other devices

Desktop - Safari works, Firefox works

MacBooks - Safari does not work, Firefox works (no clue why Safari doesn't work - being researched); Update 3/30/14 - I think Safari now works, but need a couple of additional MacBook users to confirm that - if you have a MacBook, please give it a try and PM me with the results - thanks!

iPads - Safari works

iPhones - should work with Safari

iPod touch version 6.1.6 - works with Safari



Android tablets and smart phones

Not yet - but the folks at WildEarth know it's a growing market, and will no doubt be looking for a way to make it work

*According to Peter, Microsoft will stop sending security updates for Windows XP next month which means those that keep using beyond that time it will expose themselves increasingly to malicious attacks; Firefox's most recent version works with it (meaning with the latest security updates and features, which in light of the above will become even more important), whereas IE8 (the most recent version that's compatible with XP) is almost as old as XP itself.

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By: JudyB (offline) on Saturday, March 22 2014 @ 03:57 PM EDT  
JudyB

Ad Blocking must be off or disabled in order to view the cams

If you see a message like this, it usually means that you have software that allows you to view sites without seeing the ads on them.

Click on image to download

The following information is for Firefox on a PC, but can be adapted for other browsers and other operating systems. If the process is significantly different on other types of computers and browsers, we'll add details as we learn them. Recent versions of Firefox appear to have Ad-Block Plus enabled by default, so it's more likely to be an issue with Firefox than with other browsers where you may need to add the plug-in manually.

If you use Firefox and see a message about plugin not found, you must turn off Ad-Block Plus, which is under the Tools menu. You can either turn it off for that specific cam page, or for hancockwildlife.org in general, which will remove it from all the cam pages at once for that computer. I'm not sure what ad-blocking software other browsers have these days - but do know that while the ads are a bit of a pain - it's the advertisers who provide the funding that allows WildEarth to stream the cams, and without the ad revenue, we would have no cams. And if you think about it, it's not surprising that the companies paying for all of this want to know that people are learning about their products. I'll also note that I've watched other cams that have big noisy ads that pop up every so many minutes - and I'm very grateful that WildEarth is going with one full-screen ad when you first log in to a cam, and small silent ads at the bottom of the screen thereafter, so we never miss an important moment because an ad blocked the whole screen.

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By: JudyB (offline) on Saturday, March 22 2014 @ 04:01 PM EDT  
JudyB

Adjusting the volume may be tricky with some browsers

With Firefox and Internet Explorer, if you want to adjust the sound, you can move your cursor over the viewing window which brings up a menu bar at the bottom, click the sound icon, then move the slider up and down.



Some people have also been able to do that with Chrome and Safari - but apparently there's a little gap between the menu bar and the slider, and if you can't move your cursor fast enough (which I can't), the slider will disappear before you can click on it.

The folks at WildEarth are aware of the problem - but until they find a solution, here's the work-around, with thanks to Peter from WildEarth:

Put your cursor on the screen so the menu bar appears, then move your cursor to the sound icon so the slider pops up
Right-click on the sound icon, which opens a box with information about JW Player
Do not click anything in the box - while the box is open, you should be able to move your cursor to bar on the slider and adjust the volume to the level you want.

Click on image to download

It's a bit funky - but it does work!

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By: JudyB (offline) on Saturday, March 22 2014 @ 04:01 PM EDT  
JudyB

Compatibility View must be turned off in Windows Explorer

Compatibility View is a feature of Windows Explorer which makes it easier to see older web pages that may be missing some of the new features - but it can cause problems with newer web pages - like our cam pages; with Compatibility View turned on, I just see a white square where the cam window should be.

To turn it off with IE 10, uncheck Compatibility View under the Tools menu (the s'cap is before I unchecked it):




With Internet Explorer 11, click the gear icon and scroll down to Compatibility View settings, which should provide an option for turning it off.


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By: JudyB (offline) on Saturday, March 22 2014 @ 04:02 PM EDT  
JudyB

A recent version of Adobe Flash Player is required

If you either don't have Flash Player, or have an older version, you may see white squares where the cams should be.

You can download the most recent version for your computer/browser combination here - http://get.adobe.com/flashplayer/

Please note that Adobe includes an "optional offer" for products like McAfee Security Scan or Google Chrome with the Google Toolbar, and they "conveniently" check the box for you. If you're not interested, make sure to uncheck the box before you proceed with the download.

The current version appears to be 13, and the cams will work at least with some operating system/browser combinations with versions 11.6 and 12 (and maybe more - those are what I could check easily).

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